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Four out of the top 10 utility companies* use HP Exstream software to streamline customer communications and billing processes—all while cutting costs and automating regulatory compliance. Our market-leading document automation software provides a single platform for creating all kinds of personalised communications—from high-volume residential bills and complex C&I statements to customer-focused marketing and interactive correspondence—and allows you to deliver them consistently through print, web, and many other customer channels.
HP Exstream accepts most any enterprise data input and sources, including record-based file formats, delimited files, XML, ODBC databases, legacy print files, messaging queues and many more. Additionally, HP Exstream provides Web Services and support for SOA architectures, Oracle CC&B, and SAP solutions. No other document automation solution offers this kind of flexibility.
For TransPromo applications, HP Exstream’s unique, robust features -- including whitespace and campaign management – are the best in its class. HP Exstream excels in high-volume environments and supports document design efficiencies that can save you millions of dollars in postage and paper costs. Capabilities like sorting and bundling, application consolidation, barcoding, and inserter control help you achieve maximum optimisation. And HP Exstream’s high performance engine outputs documents as much as 10 times faster than alternative solutions.
Whether running in a high-volume, on-demand, or interactive environment, HP Exstream helps utility companies like yours reduce document development and production costs by as much as 80 percent, get to market with critical communications up to 85 percent faster, and deliver clearer, more relevant communications that improve customer satisfaction.
* Fortune 500 Rankings 2007
» Download HP Exstream for Utilities Providers brochure
» Personalized Customer Communications and Greater Energy Efficiency
Put E.ON Ahead of the Competition • Electric Energy T&D Magazine
There are many benefits that HP's Enterprise Document Automation software brings to the utilities industry. Click on any of the links below to learn more.
Featured HP Exstream Utilities industry case studies. For a complete list of HP Exstream case studies,
click here.
Key Utilities customers
- Aclara/Nexus Energy
- Ambit Energy
- American Electric Power
- Baltimore Gas & Electric
- Brunata (Germany)
- City of Dallas - Water
- Consolidated Edison of NY
- Denver Water
- E.On (Powergen)
- Electricite de France (France)
- Elias AS
- Eskom (South Africa)
- Hydro Quebec
- Hafslund (Norway)
- ista Shared Services (Germany)
- Lafayette Utilities System
- Missouri Gas Energy
- Montana-Dakota Utilities
- National Grid
- Orange & Rockland
- Pacific Gas & Electric
- Reliant Energy
- San Diego Gas and Electric
- SCANA
- Southern California Gas
- SPP (Slovakia)
- Veolia Eau
HP Exstream Utilities industry sample applications:
Contact HP
For more information concerning any of the
products in HP's Enterprise Document Automation portfolio, contact us using the
link below.
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Utilities customers have multiple options for paying their bills, including equal billing, installment plans, advanced payment discounts, and automatic withdrawal. HP Exstream supports multiple payment plans using design layers and formatting rules that generate different statement versions with variable remittance slips from a single design.
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HP Exstream’s powerful connector technology can easily access data from multiple sources, including CIS, CRM, ERP, work management and other systems to meet complex commercial and industrial billing requirements. Dynamic tables and charting capabilities help you improve clarity and presentation of usage statistics. You can also provide the convenience of consolidated and convergent billing for business customers with multiple sites and services and generate high-quality PDFs for online bill viewing and archive requirements.
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With HP Exstream, telecommunication companies can produce any type of high-volume personalised corporate correspondence, like letters, notices, and marketing promotions, as well as one-to-one call centre communications generated through real-time web applications and delivered through the customer channel of choice.
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Newsletters are a useful way to connect with constituents, promote upcoming community events, provide information about new services, build awareness, and strengthen the overall relationship. With HP Exstream's customisation capabilities, content can be tailored automatically to correspond with each recipient's geographic zone and the particular services, events and messages most likely to be of interest to them.
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Enhance customer communications
- Incorporate regulatory and public service announcements, helpful tips, variable graphics, and other rules-driven messages directly into bills and other customer correspondence
- Produce any type of personalised document, including residential and commercial bills, correspondence, and marketing materials
- Personalise each touch point by leveraging and integrating billing with CRM data
- Improve clarity and presentation of usage statistics with HP Exstream’s wide array of dynamic tables and charting capabilities
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Reduce cost of ownership
- Eliminate maintenance and support costs by replacing many legacy software products and systems with one integrated, full-service solution
- Reduce development costs through HP Exstream’s easy-to-use interface, making it easy for users of all types to build applications
- Create coordinated cross-channel interactions by generating multiple output formats in a single pass (over 20 print and electronic output formats supported)
- Increase revenue from co-op advertising by using whitespace to place focused partner advertisements right on your billing application
- Support regulatory compliance requirements and ensure appropriate content is automatically included based on effective dates and jurisdictions
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Reduce call centre volume
- Clarify billing information and address commonly asked questions about items such as pro-rating and other charges by placing explanatory messages on bills at the “point-of-need, reducing the number of expensive inquiries
- Accommodate variety of billing and payment formats
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© 2009 Hewlett-Packard Development Company, L.P.