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HP Exstream Solutions for Telecommunications

Reduce call centre volume and eliminate costly systems and processes
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The top three Fortune 500 telecommunication companies* use HP’s Exstream document automation software to substantially reduce document production costs, streamline document workflow processes, and improve customer retention.

HP Exstream allows you to quickly and easily create any type of customised communication—from high-volume bundled bills to on-demand offers, orders, and quotes generated in real time by customer service representatives—it is easy to see why it’s the market leader.

For TransPromo applications, HP Exstream’s unique, robust features—including whitespace and campaign management—are the best-in-class. This allows you to effectively up-sell and cross-sell to your customers, reaching them in unique and relevant ways. HP Exstream excels in high-volume environments and supports document design efficiencies that can save you millions of dollars in postage and paper costs. Optimisation is achieved through capabilities like sorting and bundling, application consolidation, barcoding, and inserter control. And HP Exstream’s high performance engine outputs documents as much as 10 times faster than alternative solutions.

No other document automation solution offers as much flexibility as HP Exstream when it comes to integrating with existing IT environments, including service-oriented architectures. and corporate systems such as ERP, CRM, content management, and more. The software lets you directly access and process multiple data sources of almost any type, structured or unstructured, as well as link to legacy systems, web services, and third party applications like CRM and ECM.

Whether running in a high-volume, on-demand or interactive environment, HP Exstream helps telecommunications companies reduce document development and production costs by as much as 80 percent, create critical customer communications up to 85 percent faster and deliver clearer, more relevant communications to help acquire, retain, and grow customer relationships.
* Fortune 500 2007 rankings
» Download HP Exstream for Communications, Media and Entertainment brochure

There are many benefits that HP's Enterprise Document Automation software brings to the telecommunications industry. Click on any of the links below to learn more.
» Reduce cost of ownership - opens simulated dialog
» Reduce Call Centre Volume - opens simulated dialog
Featured HP Exstream Telecommunications industry case studies. For a complete list of HP Exstream case studies, click here.

Key Telecommunications customers

  • AT&T
  • Bell Aliant
  • Cegetel
  • Cincinnati Bell Telephone Company
  • EATEL
  • Telmex
HP Exstream Telecommunications industry sample applications:

Correspondence


Marketing


Transactional

Contact HP

For more information concerning any of the products in HP's Enterprise Document Automation portfolio, contact us using the link below.

Spotlight

» HP Exstream Interactive flash overview
» Whitepaper: HP Output Management completes your HP Enterprise Document Automation solution
» Download HP Exstream for Communications, Media and Entertainment brochure
» Download HP Exstream Interactive Document Brochure
» Orange and Rockland Utilities Selects Exstream Software by HP to Speed Billing Process
» Exstream Software by HP Announces First Offering of PANTONE Colour Systems
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Telecommunications companies can provide the convenience of all-in-one bills that bundle multiple services on one bill—even from multiple carriers—with HP Exstream’s flexible data handling technology, including dynamic data access, data connectors, and the ability to process an unlimited number of varying input files simultaneously. HP Exstream’s advanced tables and dynamic charting offer dozens of options for data display including pie, bar, line, and calendar charts in full colour or 3-D.
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With HP Exstream, telecommunication companies can produce any type of high-volume personalised corporate correspondence, like letters, notices, and marketing promotions, as well as one-to-one call centre communications generated through real-time web applications and delivered through the customer channel of choice.
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HP Exstream streamlines production processes for personalised direct mail, dynamically creating all resources needed for multiple target output devices, including fonts, images, and overlays in one processing run. And, as the only personalised document creation solution that includes linked campaigns and multi-level tracking for targeted, round-trip campaign management, HP Exstream can help you create successful marketing promotions for your products and services.
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Reduce cost of ownership

  • Eliminate maintenance and support costs by replacing many legacy software products and systems with one integrated, full-service solution
  • Reduce programming costs through HP Exstream’s role-based user interface, making it easy for users of all types to build applications
  • Create coordinated cross-channel interactions by generating multiple output formats in a single pass (over 20 print and electronic output formats supported)
  • Increase revenue from co-op advertising by using whitespace to strategically place focused partner advertisements on customer bills
  • Support regulatory compliance requirements and ensure appropriate content is automatically included based on effective dates and jurisdictions
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Reduce Call Centre Volume

  • Simplify billing information with dynamically created charts and variable graphics
  • Ensure accuracy and relevancy by leveraging and integrating billing with CRM data
  • Improve customer service using interactive applications that shorten the sales cycle and create faster, more personalised customer interactions
  • Clarify billing information and address commonly asked questions about items such as pro-rating and other charges by placing explanatory messages on bills at the “point-of-need, reducing the number of expensive inquiries
  • Accommodate different billing and payment format requirements
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