Service Qualifications - for HP authorized service partners only

A service qualification defines the technician training and testing requirements for delivering service and support for HP commercial products. Service qualification aligns to HP service partner programs. Each technician must hold the service qualification for a product or product group to be eligible to support it. In addition, their employer must be authorized as an HP hardware service provider.

How to pursue service qualifications:

Service qualifications for HP channel service partners, HP authorized self maintainers, sub-contractors and CSSPs are available via The Learning Center and require that you obtain access to the Train & certify section of your regional partner portal and associate your company HP location ID with your HP Learner ID.

Service qualification vs. certification

Service qualification is the education program that is specifically for HP authorized service partners. Service qualification aligns to HP service partner programs for the support of commercial and some enterprise products including warranty repair.

Certifications are a requirement for many service qualifications. Earning a service qualification may require obtaining certification or obtaining certification plus additional testing or training. HP ExpertONE certifications recognize technical expertise on HP technologies and solutions. The levels of certification align to technical skills and sales competencies.