We want your shopping experience on hpshopping.ca to be
quick and easy. If you have a question or need further information, and
you can't find the answers you need below, please call us at 1-877-231-4351
to speak to a sales associate. Our contact centre is open weekdays from
8 a.m. to 8:00 p.m., excluding holidays.
What about security?
HP is committed to ensuring the security of your information. HPshopping.ca
safeguards your information using the Secure Socket Layer (SSL) protocol,
the most widely accepted Internet encryption standard. This system protects
your private information while it is transferred from your computer's
server to ours.
As you navigate the site, you may receive security warning messages,
depending on your browser settings. These messages are simply letting
you know that you're entering or leaving a secure area.
What do you do with my personal information?
HP is committed to respecting and protecting your privacy. Here's how
hpshopping.ca uses the information in your profile:
- Address:
We use your address to send you the products you ordered.
- E-mail Address:
We use your e-mail address to send you confirmation of your order and
confirmation of shipment and to sign you in (along with your password)
- Phone and Fax Numbers:
We keep your telephone and fax numbers on file to notify you in case
of a problem with your order.
Credit card numbers are used only for payment processing and fraud protection,
and are not retained for other purposes.
We will not, under any circumstances, share your personal information
with any company outside of Hewlett-Packard, or third parties acting on
our behalf, such as those involved in processing and shipping your order.
Click here
to learn more about the Hewlett-Packard Company online privacy policy.
What are "Clearance items" products?
All products listed in our Clearance items are brand-new discontinued products
shipped in original packaging. We usually have very limited quantities
of these products and when they are gone, we can't get more.
There are no refurbished models available through the Clearance items.
What if the product I want isn't available on
hpshopping.ca?
Click here
to find an HP reseller in your area.
Can I order by phone?
Yes, if you prefer to order over the phone, you can speak to one of our
sales associates at 1-877-231-4351. Our associates are available Monday
to Friday from 8 a.m. to 8:00 p.m., excluding holidays.
How can I pay for my order?
We accept Visa, MasterCard and American Express credit cards (Canadian
credit card with Canadian billing and shipping addresses only).
How long will an item remain in my cart?
Your cart will remain available to you for 30 days.
What happens if one of the products I
ordered is out of stock?
We'll notify you if you order a product that is out of stock and offer
you a substitute product similar in functionality and specifications to
the product originally ordered. You'll be given the opportunity to accept
or reject the substitute product and price. The price for this new product
may differ from the price of the product you originally ordered.
Clearance items are sold on a first-come, first-served basis. If
you order an item from our Clearance items that we've run out of stock
on, no substitution will be offered.
Will I get confirmation of my order?
Yes, you will receive an e-mail from hpshopping.ca to confirm your order.
Can I cancel or change my order?
Yes. Just give us a call at 1-877-231-4351 and one of our sales associates
will help with your request. In some cases, the changes requested may
require us to cancel your original order and place a new order for you.
How do I check the status of my order?
Click on the Order Status link located on every page on hpshopping.ca.
You will need your order number and order date to check the status of
your order.
When will I receive my order?
It will usually take between 7 to 10 business days to receive your order,
or 3 weeks for special order products.
How do I use an e-coupon?
To redeem e-coupons, simply add the product you wish to order in your
shopping cart and enter the e-coupon code under the E-coupons section.You
must click 'Apply' to have your e-coupon validated before proceeding to
the check out page.
What if my e-coupon doesn't work?
If your e-coupon code is rejected, there may be several reasons:
- You have entered the e-coupon code incorrectly. Please check the code
and re-enter.
- You're trying to apply a discount to a product not included in the
e-coupon offer.
- Your e-coupon has expired.
- Your coupon requires a minimum purchase which has not been met.
If our site doesn't accept your e-coupon, and you believe you have a
valid coupon, please contact us at 1-877-231-4351 for assistance.
Can I use an e-coupon if I place an
order by phone?
Yes, hpshopping.ca e-coupons are valid for purchases made online or by
phone. You'll need to provide your e-coupon code to the sales associate
before your order is submitted in order to receive your discount.
How do I return my order?
You can return most purchases made online at hpshopping.ca within 30
calendar days (10 calendar days for Clearance items and refurbished products) of your invoice
date. Software cannot be returned of your invoice date. Click
here for full details on our returns policy.
I got my computer, but it doesn’t
seem to be working. Anything you can do for me?
For help in identifying the problem and getting you up and running, please
call the appropriate number listed below:
- HP Technical Support: 1-800-474-6836
- Compaq Technical Support: 1-800-652-6672
I need a new power cord for my PC. Where
can I find replacement parts?
Please call one of the numbers listed below to find replacement parts
for your product(s):
- HP Spare Parts: 1-800-227-8164
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