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Q. | What is PurchasEdge? |
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A. | HP PurchasEdge rewards customers for continuing to buy Original HP printing supplies. As a member, you'll earn points based on the dollars you spend on qualifying HP office supplies, including HP LaserJet, inkjet, media and storage supplies. Then you can redeem your points for more than 300 of the latest HP products, such as printers, scanners, PDAs and digital cameras—all for free.
Taking part in PurchasEdge is simple. You can ask your participating reseller to help you enroll and to submit your invoices for you. You'll have online access to your point balance, account information and free-product shopping on the password-protected PurchasEdge website. And you'll be eligible for exclusive quarterly promotions and members-only deals to help you earn free HP products even faster. It's our way of saying thanks for using Original HP supplies. |
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Q. | Does the program cost anything? |
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A. | No, PurchasEdge is completely free. |
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Q. | What are the eligibility requirements for joining PurchasEdge? |
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A. | To be eligible for PurchasEdge membership, you must be a business customer and meet the following requirements:
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Q. | How do I get started? |
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A. | Contact your participating reseller and ask to enroll in HP PurchasEdge, or enroll directly at www.purchasedge.com/enroll. As a new member, you'll receive 150 points in your PurchasEdge account to welcome you to the program, a welcome mailer kit, and access to the password-protected PurchasEdge website for program information and member resources. When you're familiar with how the program works, just ask your reseller to submit your qualifying invoices for you electronically. That way you'll have faster access to all the points you earn. If you have further questions on how the program works, please feel free to e-mail the PurchasEdge Support Center at support@purchasedge.com or, if you prefer, call us at 1-888-264-6599. |
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Q. | How will I receive PurchasEdge communications? |
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A. | HP will use your Program Participant Information to provide you with feature announcements, newsletters, e-statements, PurchasEdge offers and information on site improvements via your e-mail and mailing address. We consider these communications to be an integral part of the PurchasEdge program. Therefore, your account will be automatically set up to receive electronic communications to ensure that you are aware of your current account information, the latest promotions and program news. Only PurchasEdge (or agents working on behalf of PurchasEdge under confidentiality agreements) will send you these mailings for the above purposes. You may opt out of electronic communications by submitting the request in writing to support@purchasedge.com. |
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Q. | Do I have to buy directly from HP? |
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A. | No. You can continue to buy your office supplies as you currently do. Use any participating reseller or multiple resellers—we'll consolidate your points for you. You can even ask your resellers to submit your invoices electronically, so your point balance will be up to date and ready whenever you need it. |
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Q. | Can I buy from my current reseller or resellers? |
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A. | Absolutely. We encourage you to continue buying as you normally do. Your participating reseller(s) will even submit your invoices to PurchasEdge for you, so you won't have to do any additional work. |
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Q. | What items qualify for points? |
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A. | Almost all LaserJet and inkjet supplies qualify for PurchasEdge points. Additionally, many storage and paper products are eligible. Hardware or other accessories are not eligible for PurchasEdge points. As of October 2007, members could earn PurchasEdge points on more than 1,200 different HP supplies. We update the PurchasEdge Qualifying Supplies List every quarter; you can see it by clicking here. |
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Q. | Do remanufactured cartridges qualify for points? |
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A. | No, remanufactured cartridges do not qualify for points. |
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Q. | How are points calculated? |
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A. | As a member, you'll earn one PurchasEdge point for every $4 USD ($4.04 CAD*) you spend on qualifying HP supplies. For example:
Qualifying purchases Total points earned:
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Q. | Can I combine cash with points to earn free products faster? |
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A. | No, the program does not allow members to supplement their points with payment. |
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Q. | Does PurchasEdge offer other opportunities to earn points? |
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A. | Yes. PurchasEdge periodically offers additional opportunities to earn points. For example, you could earn points for recycling your used HP ink and toner cartridges through the HP Planet Partners recycling program. As a member, you'll find out about these promotions and others when you visit www.purchasedge.com, and when you receive quarterly e-statements and other program communications. |
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Q. | How often will my participating reseller submit invoices for me? |
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A. | Invoices are submitted at the discretion of each individual reseller, but are most often submitted once a month. Please check with your reseller to find out when invoices will be submitted. |
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Q. | What is the electronic invoice submission process? |
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A. | Your resellers can upload your qualifying invoices quickly and easily using our electronic invoice process. You can ask your participating reseller or resellers to submit your invoices for you electronically, and then monitor your point balance to watch your points add up. |
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Q. | How do I redeem points? |
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A. | Orders for free HP products should be placed online at the PurchasEdge website. Members with questions about point redemptions can contact the PurchasEdge Support Center at support@purchasedge.com or 1-888-264-6599 between 8 a.m. and 5 p.m. (EST), Monday–Friday. |
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Q. | Why are HP supplies not offered for redemption? |
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A. | PurchasEdge members have indicated that they are most interested in redeeming their points for free products such as HP printers, digital cameras and other hardware.
Of course, we recognize that providing members with a wide range of redemption options is important. That's why the current PurchasEdge Free Product Menu offers members more than 300 HP products to choose from when they're ready to redeem their points, including the following:
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Q. | Will you be adding more free items? |
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A. | Yes, we review and update the Free Product Menu every quarter. We communicate to all PurchasEdge members via our quarterly e-statements, which include information about free product updates. |
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Q. | Can PurchasEdge points expire? |
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A. | Yes. As of January 1, 2008, points that are not used within three years will expire. All points that have been accrued before that date will remain valid until 2011. PurchasEdge members will be notified when their points are 90 days from expiration and will be notified again when their points are 45 days from expiration.
Additionally, if PurchasEdge accounts remain inactive for 12 months or longer, we contact the members to confirm that they still wish to be part of the PurchasEdge program. After that, a new invoice must be submitted within 90 days, or the account may be archived and the accrued points would expire. |
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Q. | How will my personal information be used? |
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A. | Any member information submitted as part of the PurchasEdge program will be used in accordance with HP's privacy statement as posted on the HP website: http://welcome.hp.com/country/us/eng/privacy.htm.
The PurchasEdge program is channel-neutral, and it will not supply personally identifying information regarding PurchasEdge members to any competing channel. PurchasEdge will respond to your phone call, fax or e-mail within 24 business hours |
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Q. | Where can I find the program terms and conditions? |
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A. | Please review the terms and conditions by visiting the terms and conditions site. |
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| *Canadian quarterly exchange rate as of 1/10/08: $1 USD = $1.01 CAD. Rates subject to change. | ||
