Standard warranty
While your HP notebook is covered by the standard warranty you receive:
- Lifetime use of HP Support Assistant ›
- Online support and driver downloads ›
- Real-time chat support ›
- E-mail assistance ›
- One-year coverage for parts and labor
- Technical support in English and French—just call 800-474-6836
Out of warranty? Get free online help at:
You can always use HP Support Assistant from your HP notebook to keep your PC up to date and get assistance when you need help.
For additional coverage, please see the service options below.
For your in-warranty HP notebook
HP Care Pack Service
Protect the well-being of your HP notebook PC by adding to your standard warranty.
Coverage options:
1 or 2 additional years
To buy now, call 1-877-231-4351
HP Accidental Damage Protection
Add to your standard warranty coverage and protect your notebook from drops, spills and electrical surges. You’ll also get virus and spyware removal assistance.
Coverage options:
1 or 2 additional years
To buy now, call 1-877-231-4351
HP Pick Up and Return
Get peace of mind by adding to your standard warranty coverage and enjoy the convenience of a replacement delivered to your door if issues cannot be corrected remotely. You'll also get virus and spyware removal assistance.
Coverage options:
2 Year CarePack – 1 additional year - Buy now
3 Year CarePack – 2 additional years - Buy now
HP House Call
Get peace of mind by adding to your standard warranty coverage and enjoy the convenience of repair in home or office1 if issue cannot be corrected remotely plus assistance with diagnosing virus and spyware issues.
Coverage options:
2 Year CarePack – 1 additional year - Buy now
3 Year CarePack – 2 additional years - Buy now
HP technical support—including virus and spyware removal assistance
Get help with troubleshooting, diagnosis and general questions regarding your HP notebook PC (does not include hardware repair).
HP PC Tune-up Service
Improve the performance of your HP notebook PC with personalized assistance and instruction from an HP technician.
Coverage options:
1-time use
To buy now, call 1-800-474-6836
HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered in your HP product manual.
Coverage options:
1-time use
6 months coverage
To buy now, call 1-800-474-6836
Assistance with diagnosing virus and spyware issues
Keep your HP desktop PC's performance at its best by getting rid of damaging viruses and intrusive spyware.
Coverage option:
1-time use
To buy now, call 1-800-474-6836
For your out-of-warranty HP notebook
HP SmartFriend
Your personal help desk for select software- and hardware-related questions not covered in your HP product manual.
Coverage options:
1-time use
6 months
To buy now, call 1-800-474-6836
HP PC Tune-up Service
Improve the performance of your HP notebook PC with personalized assistance and instruction from an HP technician.
Coverage options:
1-time use
To buy now, call 1-800-474-6836
HP repair
Minimize downtime if the unexpected happens. Call an HP technician and select the repair option just right for you.
Coverage option:
1-time repair or replacement
To buy now, call 1-800-474-6836
Assistance with diagnosing virus and spyware issues
Keep your HP desktop PC's performance at its best by getting rid of damaging viruses and intrusive spyware.
Coverage option:
1-time use
To buy now, call 1-800-474-6836
HP House Call
Enjoy the convenience of in-home repair1 for your HP notebook PC plus assistance with diagnosing virus and spyware issues.
Coverage option: 1 year
To buy now, call 1-800-474-6836
HP Care Pack Service
If your HP notebook PC is in good working condition, you may be able to keep it protected with this HP Care Pack.
Coverage option: 1 year
To buy now, call 1-800-474-6836
1 Service provided in home or office if issue cannot be corrected remotely; service is available 7 days a week, excluding holidays.
Services described above are subject to change at any time.