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Care Pack Services

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HP Consumer Care Pack Selection Tool

Service and support options for your in- or out-of-warranty products.
HP recommends Windows.
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Purchase HP Care Pack Pick Up & Return and get:

  • Convenient door-to-door product pickup and delivery
  • Continuous coverage for hardware parts and labor2
  • Expert 24 x 7 toll-free phone, real-time chat and support
  • Assistance with virus and spyware issues
  • Target 3-to-5-day repair time based on type of repair required; does not include shipping time
  • Round-trip shipping included

Purchase HP Care Pack Pick Up & Return with ADP and get:

  • Accidental Damage Protection
  • Convenient door-to-door product pickup and delivery
  • Continuous coverage for hardware parts and labor2
  • Expert 24 x 7 toll-free phone, real-time chat and support
  • Assistance with virus and spyware issues
  • Target 3-to-5-day repair time based on type of repair required; does not include shipping time
  • Round-trip shipping included

Purchase HP House Call with ADP and get:

  • Accidental Damage Protection
  • Convenient technical support in your home or office1
  • Continuous coverage for hardware parts and labor2
  • Round-trip shipping included
  • Expert 24 x 7 toll-free phone, real-time chat and e-mail support
  • Technical assistance with PC setup, troubleshooting, and spyware and virus issues

1 In-home service provided if issue cannot be corrected remotely. In-home service is available 7 days a week excluding holidays.

2 Major parts replacement limited one each per year.

Services described above are subject to change at any time.