Jump to content

Care Pack Services

» Contact HP or call 1-877-231-4351 to buy direct
Products & Services
Support & Drivers
Explore & Create

HP Consumer Care Pack Selection Tool

Service and support options for your in- or out-of-warranty products.
HP recommends Windows.
Content starts here

Purchase HP Care Pack House Call and get:

  • Convenient technical support in your home or office1
  • Continuous coverage for hardware parts and labor2
  • Round-trip shipping included
  • Expert 24 x 7 toll-free phone, real-time chat and e-mail support
  • Technical assistance with PC setup, troubleshooting, and spyware and virus issues

Purchase HP Care Pack Pick Up & Return and get:

  • Convenient door-to-door product pickup and delivery
  • Continuous coverage for hardware parts and labor2
  • Expert 24 x 7 toll-free phone, real-time chat and support
  • Assistance with virus and spyware issues
  • Target 3-to-5-day repair time based on type of repair required; does not include shipping time
  • Round-trip shipping included

1 In-home service provided if issue cannot be corrected remotely. In-home service is available 7 days a week excluding holidays.

2 Major parts replacement limited one each per year.

Services described above are subject to change at any time.