Service eligibility and limitations
Available only to customers using PC products at home or in a home office or small business environment. Must be using HP or Compaq brand PC running Windows 98, Me, XP, or XP Pro or XP Media Center or Vista. Support limited to assistance with PC performance and problem prevention; does not include break/fix troubleshooting, "how-to" support on third-party software or hardware, repair diagnosis. Single-use HP Care Pack service available up to one year after Care Pack purchased. Nontransferable; expires if not used within year of purchase date.
Please note: This service is in English only