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Extended Service Plans - 3 Year Accidental In-home Support for your HP Pavilion Notebook PCs

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HP Total Care

Don't be caught off guard if the unexpected happens. Protect your HP Pavilion notebook PC with an HP Total Care extended service plan with Accidental Damage Protection. You'll enjoy greater peace of mind and extended security while keeping your PC covered by the manufacturer who knows it best.
With the HP Total Care extended service plan with Accidental Damage Protection, you're also protected in the event that you spill water on your keyboard, experience a power surge or incur any other unexpected PC damage. And this plan features In-home Support: your notebook is diagnosed, repaired, and returned to you fast!

 

Please note: HP Extended Service Plans are valid within the first year of purchase

You get up to three years of: (Including the 1 year standard manufacturer warranty)

  • Continuous coverage for hardware parts and labor
  • 24 x 7 real-time chat and toll-free phone support from certified HP Total Care representatives
  • Technical assistance with installation, configuration and setup, problem solving, and normal PC operation
  • Assistance with virus and spyware issues
  • Target 3-to-5-day repair time based on type of repair required; does not include shipping time
  • Round-trip shipping at no additional cost (two days transit in each direction)
  • Convenient door-to-door product pickup and delivery
Extend coverage for two additional years beyond the standard warranty and get an immediate upgrade to In-home Support from the day you buy this plan, which is available for both new and factory-refurbished HP notebook PCs (prebuilt and customized).

Requirements

  • Plan can be purchased up to one year from PC purchase date
  • HP has the option, depending on the hardware failure, to supply customer-replaceable parts, provide send-to-HP repair service, provide carry-in repair service to an HP-authorized service provider, or replace product.

NOTE*** Any 2 or 3 year termed service plan is the total number of years of warranty including the standard 1 year warranty. The 2 year service pack is 1 additional year on top of the standard manufacturer warranty and the 3 year service pack is 2 additional years on top of the 1 year standard warranty.**

What's in the box?

2-year HP Pick Up and Return Extended Service Plan for HP Pavilion and Compaq Presario Notebook PCs

    • Registration card and on-line registration information
    • Booklet detailing service coverage and instructions
    • Service descriptions including terms and conditions for hardware maintenance