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Original HP Black LaserJet Toner outperforms remanufactured cartridges in the lab and office

Independent testing and survey results confirm Original HP Black LaserJet toner comes out on top
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Happy customer with black and white printer output

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Quality Logic study finds Original HP
cartridges are more reliable

It's no contest. When tested against remanufactured cartridges, Original HP Black LaserJet toner cartridges repeatedly beat the competition in reliability and quality. And we have the independent results to prove it. QualityLogic, one of the world's foremost quality assurance organizations, recently tested the performance of HP Black LaserJet toner cartridges vs. several remanufactured toner brands. The results1:

Toner cartridge brands tested
Dataproducts
Elite image
Image Excellence
LaserNetworks
MKG
Nukote
Office Depot
OfficeMax
Verbatim
•  More than 1/3 of all black remanufactured toner cartridges included in the survey had some problem, such as premature failure or low-quality pages.
•  Every single Original HP Black LaserJet toner cartridge tested by Quality Logic worked perfectly, with no failures.
Total problem toner cartridges2
•  Remanufactured toner: 1 in 3 (33%)
•  Original HP: 0
Image of a crisp and clear Original HP Black LaserJet toner output compared to remanufactured LaserJet toner cartridge with streaky output.

The proof is in the printing
Remanufactured brands claim their product is as reliable as Original HP cartridges, but the numbers tell a different story. The QualityLogic study1 showed that:
•  More than one-third of the pages inspected from the remanufactured cartridges tested were of limited or no use.
•  More than 96% of the pages inspected from the Original HP cartridges tested were acceptable for all uses.
Comparing print quality of Original HP and remanufactured cartridges
Low quality pages1
•  Remanufactured toner: More than 1 in 3 (over 33%)
•  Original HP: 1 in 25 (4%)
Even though the price of remanufactured cartridges may seem lower, when you factor in the unusable or low-quality pages, the problem cartridges and poor text quality, the cost for using Original HP cartridges may actually be lower than that of remanufactured cartridges.

Business users report problems with remanufactured toner
In an independent survey, Lyra Research interviewed HP customers who have used remanufactured cartridges and have experienced problems with those cartridges. Here's what they found:
•  30% said that the problematic remanufactured cartridges leaked into their printer.
•  Over 50% of monochrome laser users complained of poor print quality for text.
•  On average, customers lost use of their monochrome laser printer for nearly a day and a half per problem.
Remanufactured toner leaking into laser printer
Lyra research list of common remanufactured toner cartridge problems3
•  Toner leaking into printer 30%
•  Poor text quality 50%
•  Lost time: 1-1/2 days per problem
As you can see, the true cost of using remanufactured toner cartridges is not only the very tangible waste of money and paper, it's also the extra time spent dealing with problems that arise from using unreliable remanufpaper, it's also the extra time spent dealing with problems that arise from using unreliable remanufactured cartridges

What about colour toner?
For more information on colour toner, see how Original HP Color LaserJet toner cartridges outperform remanufactured cartridges.
Image of Original HP Color LaserJet toner brilliant color brochure

The truth in black and — black
See more facts, videos and photos that show the true value of HP Black LaserJet toner cartridges vs. remanufactured cartridges.

HP is a leader in printer cartridge recycling
HP Planet Partners program makes it easy to recycle your print cartridges. 122 million HP LaserJet cartridges were returned and recycled through 2007.
»  Learn more about this free program and get prepaid shipping envelopes

More reasons to use Original HP toner cartridges
Get automatic alerts when HP printers are low in supplies and enjoy simple reordering.
»  SureSupply

Earn free HP products for continuing to purchase HP ink and toner
»  PurchasEdge Rewards

1.  A 2007 independent study, performed by QualityLogic Inc. and commissioned by HP, compared Original HP LaserJet print cartridges with nine brands of remanufactured toner cartridges sold in North America for the HP LaserJet 2300 (Q2473A) and HP LaserJet 4350 (Q5407A) printers. 24 cartridges were tested for each brand in the study. See the QualityLogic (344 KB, PDF) report for details
2.  Problem cartridges, as defined by the QualityLogic study, include:
•  Dead on Arrival (DOA)—cartridges that have substantial toner leakage (1 cc or more) before or during the installation process, print 10 or fewer pages before print quality degrades to Unusable and/or fail to print when first installed.
•  Premature Failure (PF), meaning that they have a page yield of less than 75% of the Average Page Yield for that cartridge brand/model and/or they leak substantial toner (1 cc or more) anytime during printing.
•  Low Quality Cartridges, 50% or more of the sampled pages are categorized as Limited Use or Unusable (but are neither DOA nor PF).
3.  A 2007 independent survey conducted by Lyra Research, commissioned by HP, of HP printer customers who experienced problems with non-HP branded cartridges (127 monochrome laser users, 105 colour laser users and 158 ink users).
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