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How
quickly can your business identify and respond to change? Can you leverage
change and turn it to your advantage? Becoming an Adaptive Enterprise can
help you improve your responses to both questions. In an Adaptive Enterprise,
business and IT are synchronized to capitalize on change. IT moves from
the inflexible, costly, silo-like architectures of the past to a shared,
service-oriented infrastructure, delivering more value to the business.
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This
IDC study outlines key performance dimensions for governments to consider
for
increasing IT's value in online service delivery. It also identifies key
contributing
factors for each dimension that can have the greatest leverage for boosting
the
usefulness of IT capabilities serving online service delivery objectives.
The study briefly discusses the "why" and "how" of
each factor to guide their practical
application in management practices in a government setting and offers
actions to
consider for governments engaged in providing online services.
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This
IDC study explores the features of a recent seven-year outsourcing arrangement
between HP Canada and TD Bank for the technology upgrade and management
of
the bank's ABM network and POS transaction infrastructure.
The study discusses the technical, business, and relationship characteristics
of the
arrangement that make it beneficial for both parties. The study highlights
key
characteristics that are transferable to other outsourcing situations
and presents
recommendations for vendors and customers considering outsourcing.
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As
organizations focus on aligning their IT infrastructures to support eservice
and
other business needs, IT service management is taking on greater significance
and
importance. Managing the IT infrastructure as a loosely interconnected group
of
components is no longer sufficient. Rather, the infrastructure must be managed
from
the viewpoint of the lines of business it supports. Specifically, IT managers
must have
the processes and tools to ensure that the infrastructure keeps pace with
business
needs and provides guaranteed levels of service at predetermined costs.
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Route
analytics are finally emerging from niche applications to better leverage
relationships for more advanced configuration management, incident correlation,
and root-cause identification. By capturing another dimension of complex
network topology relationships, IT organizations can more effectively understand
the impact of dynamic network changes on business services and operational
processes. |
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