Dear valued HP Customers,
Thank you for your interest in the HP TouchPad. We have been working to meet the overwhelming demand. Below are a series of Frequently Asked Questions:
Q: How can I find out the status of my order from HP Shopping?
A: Click here to check the status of your order. Enter your web order number and order date and you will be shown your order status:
- If it shows Shipped, then your order has already shipped.
- If it shows Admin, then your order is in queue to be shipped.
- If it shows Submitted, then your order is in review and we ask you to please check your order status again the next business day.
Q: I purchased a touchpad at the original price at HP Shopping, will I get a refund?
A: Your credit card payment will be adjusted to reflect the new price of $99.99 for our 16GB model and $149.99 for our 32GB model.
Q: I purchased a touchpad at the original price at HP shopping and I would like to RETURN my purchase?
A: If you have decided to cancel or return your order, please send an email to buy@hp.com with Return or Cancel in the subject line and your order confirmation number. We will then contact you with return/cancellation details.
Q: Do you have any HP TouchPad inventory available for sale?
A: We do not currently have any inventory available. We cannot guarantee that more will be available.
Q: How can I be notified if the TouchPad is once again available for sale?
A: To learn if the HP TouchPad is once again available for purchase, please visit us on FaceBook or at hpshopping.ca for regular updates.
Q: I still have questions about my TouchPad order that I placed with HP Shopping Canada. How can I get assistance with those?