HP SmartFriend Services

Accessible experts anytime1

Certified SmartFriend representatives are available around the clock1 to help remove viruses, fix software problems, and resolve any other computer issues you may have. We provide convenient assistance by phone and remote online access from the comfort of your home or anywhere you have an Internet connection.

SmartFriend will resolve problems and also teach you about your technology no matter what brand of PC or tablet you own.1

Subscription Services

HP SmartFriend
Subscription Services

Get the help you need for your PCs or printers, whenever you need it with a valuable, real-time response.

One Time Services

HP SmartFriend
One-Time Services

Get support when you need it, wherever you are, to solve common one-time PC issues and quickly get on with your life.

Featured services

HP SmartFriend Complete Plan

HP SmartFriend Complete Plan

Life can get easier.

Enjoy over-the-phone support from a trained HP technician anywhere and anytime with our top subscription service: HP SmartFriend Complete Plan.

For more hands-on support, HP technicians can also login to your computer to resolve technical issues for you.

HP SmartFriend Solve My Problem

HP SmartFriend Solve My Problem

We’re here when you need us.

Battling a PC calamity and in need of immediate one-time assistance?

HP SmartFriend Solve My Problem is here to save your day. Make a single phone call to a specially-trained HP technician, there for you 24/7.

We can also log into your PC and fix it for you.

HP SmartFriend Windows 8 Quick Start

HP SmartFriend Windows 8 Quick Start

Windows 8: Learning was never so easy.

Confused by Windows 8? Learn how to use the new interface to its full potential. Understand the features of the new web browser and get tips on personalizing your PC so you can begin using Windows 8 with confidence.

Let an HP expert quickly get you up-to-speed in this 45-minute Windows 8 tutorial.

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1 HP SmartFriend supports any major brand of computer and tablet running Microsoft Windows, OSX, iOS, Android and Chrome OS.
24x7 support is available in English and in the US & Canada only. Service availability varies by country/region. Internet connection required for remote support. Remote support not available for tablets. Not all service plans cover support for tablets.