Yes. HP has recycling programs for printer supplies and computer hardware. For more information go to the
Product Recycling section.
HP only accepts computer equipment and LCD or Plasma TVs. We do not accept other types of consumber equipment such as VCRs, DVDs, CRT (Cathode Ray Tube) televisions, etc.
HP also does not accept monitors with broken glass.
What types of computer equipment does HP take back?
HP's computer product take-back service accepts any HP or non-HP brands of personal/office computer equipment or peripherals. This includes printers, scanners, fax
machines, personal computers, desktop servers, monitors, handheld devices, etc. This includes the associated external components such as cables, mice, keyboards, etc.
Larger computer equipment is also accepted using a custom order process. HP only accepts computer equipment. We do not accept other types of consumer electronic equipment such as
VCRs, DVDs, televisions, etc. HP also does not accept monitors with broken glass.
More information on computer hardware recycling can be found on the Product Recycling page.
Do I have to take my computer equipment somewhere or call someone to pick it up?
No. All you have to do is pack up your equipment and then order the recycling service. HP will arrange for your equipment to be picked up at your office or home. To order the service,
select your country on the Product Recycling page and follow the instructions listed.
Is there a cost to me for the computer equipment take-back service?
Yes, there is a small cost for this service. To determine the cost, go to the Product Recycling
page and select your country. There will be an explanation of the cost for your country.
How do I return my LaserJet toner or inkjet cartridge?
First check inside the cartridge boxes for return materials. If you do not have return materials, go to
Product Recycling page and select your country under Recycle HP inkjet or
LaserJet cartridges. HP will provide shipping materials and pay for shipping charges. HP is only able to recycle HP original print cartridges. Our recycling processes have been
designed for empty original HP print cartridges and are not equipped to handle other manufactured cartridges.
The pre-paid label for returning our LaserJet supplies was lost. Where do I send the LaserJet supply?
You can order a return label on-line in many countries. Go to the Product Recycling page
and select your country. You will find information on how to order mailing labels. There is no cost for this service.
Are there any products that HP does not accept in the inkjet or LaserJet cartridge recycling program?
Our plan is to have recycling of printer supplies and computer equipment worldwide. Today, the programs are available in the U.S., Canada, most of Europe, and some Asia Pacific and
Latin America countries. The countries where the programs are available are listed on the
Product Recycling page. We are adding the program in more countries, so if your country
is not on the lists, please check back later or call your local HP sales office to learn when the recycling program you are interested in will be available in your country.
Many HP products are ENERGY STAR® qualified. You can access the ENERGY STAR® qualified products list on the
Eco-label page. ENERGY STAR® is a voluntary energy efficiency program
sponsored by the U.S. Environmental Protection Agency.
How should I dispose of the batteries in my portable computer?
HP has contracted with RBRC which provides over 32,000 retail drop-off locations in the US and Canada for rechargeable batteries. Rechargeable batteries are found in most laptops,
handhelds and some cameras and printers. RBRC accepts the following types of batteries: Lithium ion (Li-ion), Nickel Metal Hydride (NiMH), Nickel Cadmium (Ni-Cd) and sealed lead acid
batteries under 2 pounds. To find a drop off location, go to
call 1-800-822-8837. If there is no retail location near you or if you reside in another country, contact your local waste disposal provider regarding local restrictions on the disposal or
recycling of batteries.
Do HP printers have any chemical emissions?
All HP Inkjet and LaserJet printer platforms are tested during the development process to determine airborne emissions. The concentrations of ozone, volatile organic compounds and particles
anticipated to be generated under expected conditions of use are consistently below worldwide occupational health standards, as well as stringent indoor air quality guidelines. Many of HP's
printers have been qualified as "low-emitting" products under the German Blue Angel and US GREENGUARD ecolabel programs. As a good practice in maintaining a comfortable work environment,
printer systems should be installed in well-ventilated areas. In addition, it is important to select media (papers), toners and inks that have been characterized and are recommended for use
with the system (refer to your user's manual).
Do HP products contain CFCs (chlorofluorocarbons)?
No. HP's manufacturing processes, our supplier's manufacturing processes and HP products are CFC-free.
Is HP working on eliminating lead from its products?
HP is committed to compliance with all applicable laws and regulations, including the restriction of hazardous substances in electronic products. The European Union Restriction of Hazardous
Substances (RoHS) Directive specifies that an electronic product or component may not contain lead, except as specifically provided in the directive. HP has already met the requirements of
several of the RoHS legislations currently in effect. We have also met our voluntary internal goal of eliminating or reducing RoHS substances to the EU specified levels for virtually all HP
brand electronic products worldwide, except where it is widely recognized that there is no technically feasible alternative as indicated by an exemption under the EU RoHS Directive.
HP is in compliance with EU RoHS, Japan RoHS (or J-MOSS), California SB20 and China RoHS phase I labeling requirements. HP continues to plan for similar legislation in other
jurisdictions and will meet any additional requirements that arise.
What is the European Union Registration, Evaluation, Authorisation, and Restriction of Chemicals (REACH) legislation and how does it affect HP? Its products?
REACH is a new European Union chemicals regulation that entered into force on June 1, 2007, with phased deadlines to 2018. The aim of REACH is to improve the protection of human health and the
environment, and enhance the competitiveness of the EU chemicals industry. REACH gives greater responsibility to industry to assess the properties of chemicals, manage the health and environment
risks, and communicate information to suppliers and users. HP supports the overall REACH objective of improving the protection of human health and the environment. HP's long standing policy is to
provide products and services that are safe to use and environmentally sound throughout their lifecycle. HP will meet all REACH requirements and is committed to providing our customers with
information about the chemicals in our products as needed to comply with REACH.
Where can I get Working in Comfort information about HP products?
Does HP have an environmental, health & safety policy?
Yes. HP is committed to providing products and services that are environmentally sound throughout their lifecycles, conducting our operations in an environmentally responsible manner, and
creating health and safety practices and work environments that enable HP employees to work injury-free. See HP's Environmental, Health &
Safety Policy for more information.
How does HP reduce the environmental impact of its business activities?
HP designs products that are safe to use and environmentally sound. HP has a company-wide design for the environment program that provides guidelines to reduce the environmental impact of
our products. HP also conducts operations to minimize the environmental impact by reducing manufacturing waste, eliminating or reducing hazardous chemicals, and conserving resources such as
energy and water. For more details, see HP's Global Citizenship Report.
Does HP report on its environmental performance?
In addition to any reports required by law, HP tracks several environmental performance indicators of its operations, suppliers and products. These are summarized in
HP's Global Citizenship Report.
Does HP report on its environmental performance?
Yes. HP sets goals and reports performance results for the significant environmental aspects of its operations.
See Operational Management for more information.
What is ISO 14001?
ISO 14001 is a voluntary international standard that defines the elements of an environmental management system (EMS) needed for an organization to effectively manage its impact on the
environment. The ISO 14001 standard aims to integrate the EMS into business management practices, and was established in 1996 by the International Organization for Standardization (ISO)
in cooperation with industry, governments and non-governmental organizations.
What is HP's position on Environmental Management Systems like ISO 14001?
HP is one of the first global businesses to achieve companywide certification of its worldwide manufacturing operations to ISO 14001. This certification validates that HP policies,
procedures and organization for managing the environmental aspects of our manufacturing operations around the world conforms to the requirements of ISO 14001.
See Environmental Management System for more information.
Does HP use ozone-depleting substances?
HP has eliminated all manufacturing process uses of chlorofluorocarbons (CFCs), HBFCs, halons, 1,1,1 trichloroethane (TCA), carbon tetrachloride and methyl bromide, and we require suppliers
to avoid using these chemicals in manufacturing processes. Some ozone-depleting substances (ODS) are used in air-conditioning systems and halon fire extinguishers, but HP is in the process of
replacing these chemicals with safer substitutes.
Is HP doing anything to address climate change?
Yes. HP is actively working to address climate change by improving the efficiency of its operation and products. Climate change is an issue of global concern requiring collaboration between
companies, governments and citizens. HP measures our climate impact and we have numerous strategies to reduce that impact. HP participates in several local and global organizations that
promote policies and programs addressing climate change. We report our emissions annually through the World Economic Forum’s Global Greenhouse Gas Registry.
You can find more information on the Climate Change page
Can you describe HP's social and environmental responsibility program for the supply chain?
As HP has outsourced more of our production, we have worked to develop, monitor and guide our product material suppliers' practices to be consistent with HP's social and environmental goals.
After extensive benchmarking of the technology sector as well as other industry sectors, HP established a four-part program consisting of a
policy, standards and expectations, compliance monitoring and reporting processes. For more information see HP's
Supply Chain Program.
What are HP's social and environmental expectations for suppliers?
To ensure that we minimize the social and environmental impact of our worldwide supply chain practices, we have:
implemented the use of a Supply Chain Social and Environmental Policy
adopted the use of the new Electronic Industry Code of Conduct, which formalizes hp's supplier labor, human rights, health, safety, environmental and ethical expectations
reemphasized HP's requirement for conformance with the product content restrictions covered in HP's General Specification for the Environment (GSE)
strengthened our supplier contract and purchasing agreements to reflect our new expectations
communicated our SER conformance monitoring process
began auditing of our supplier's facilities
developed requirements for supplier performance reporting and corrective actions for nonconformance
expanded performance results of supply chain SER conformance in HP's annual Global Citizenship Report
In selecting and retaining qualified suppliers, HP will show preference to suppliers that meet or exceed our expectations.
For more information see Supply Chain Standards.
How are the supplier social and environmental guidelines enforced?
HP's supplier labor, occupational health & safety and environmental guidelines are a formal part of HP's procurement policy. HP evaluates and drives supplier performance
through the use of contract language in the Purchase Order Terms & Conditions and Product Purchase Agreements. In addition, we request that each product material supplier sign a
Supplier Social and Environmental Responsibility Agreement; adhere to the Electronic Industry Code of Conduct and the General Specification for the Environment (GSE); complete supplier
questionnaires covering human rights/labor, health and safety, environment, and ethics practices; participate in a formal supplier review process (including onsite SER audits), and report
to HP on an annual basis. Besides giving preference to suppliers that are proactively addressing their social and environmental impacts, we are dedicated to investigating questionable practices
and taking corrective actions when necessary and appropriate.
For more information see Supply Chain Conformance.
Does HP report on its supply chain social and environmental performance?
Yes. The program was implemented in November 2002 and the progress, results and goals are reported annually as part of HP's Global Citizenship Report. Detailed results of the program are
included in supply chain results.
Additional Frequently Asked Questions for suppliers about HP's supply chain social and environmental program are available at:
Supply Chain FAQ's