HP.com Business to Business site provides one secure site for business customers with relevant information and purchasing tools they need to do eBusiness with HP. Capabilities from a host of pre-merger tools are being integrated into this comprehensive site to make doing eBusiness with HP more efficient than ever. This process is being completed in a phased approach and is available for SMB - Corporate, and Enterprise customers.
Who are the target customers for HP.com Business to Business?
HP.com Business to Business site is available for our business customers who wish to have an online relationship with HP. Our business customers range from Small to Medium businesses all the way up through our largest corporate and global accounts.
What are the customer benefits of HP.com Business to Business site?
HP.com Business to Business site provides purchasing efficiency with:
Quick access and personalization
- One user name and password gets users to all the tools and information they need from HP
- Online support tools, such as warranty status and product guides
- Order status and reporting
- HP account team contact information
- Users can personalize their home page by selecting to view relevant content making each visit faster and easier
- Access to customer-specific pricing, product catalogs and customer-specific custom bundles
Online collaboration and targeted content
- Tools to facilitate two-way communication between customers and their HP teams
- Content provided based on a customer's user profile
Why should I use HP.com Business to Business?
HP.com Business to Business takes our relationship with you to a new level. It provides you with an easy, efficient, and secure way of communicating and conducting business with HP. It help us get to know you better and respond to your needs faster and more completely throughout the sales cycle. Specific tools in HP.com Business to Business include: online purchasing from your customized catalog and special pricing, online support tools, order reporting capabilities and online collaboration tools (see above for additional benefits).
Can I order products that are not in the catalog?
Yes, customers may order any products they choose to setup through their purchase agreement with HP. However, if your HP.com Business to Business site has been set up with your standards catalog only, then you would need to request the addition of products to your online standard or general catalog. In the meantime, you may order the new product through your account manager or the call center.
Is it possible to order third party products through our site?
Yes, it is possible to order selected third party products through the HP.com Business to Business site. Once the customer selects the third party products and has gained agreement from the account team to have them fulfilled, they will need to be added to the online catalog before an order can be placed.
How long does it take before I can begin using HP.com Business to Business Site?
You can self-register for HP.com Business to Business by following the instructions for logging on to HP.com Business to Business site. If your company has already deployed a site, you will gain access as soon as your site administrator approves your registration. If your company does not have an existing site, your registration will begin the set-up process.