ITIL v3
By continually monitoring ITIL V3 publications, I find that a lot of articles and blogs on the Internet contain questions about processes. Some are about the number of processes, others are about the (perceived) lack of processes and others are about
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jbronkho
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We wanted to let you know that HP blogs will be migrating to a new platform over the next week. As of tomorrow, May 23, we won't be posting to the ITIL V3 blog and won't be able to receive any comments submitted. Please hold your comments until June 1
One of the "new" ITIL V3 processes is Service Portfolio Management (SPM). As I was recently delivering a SPM workshop for a large HP customer, it appeared to me that there is not only a lot of interest in this process but also some significant misunderstanding
Over the last couple of weeks I have been reviewing various parts of the Dutch translation of the ITIL V3 glossary. In doing so I noticed that the glossary contains separate definitions for a service, an IT service and a Business service. This brings
Posted By
david spellman
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Over the last couple of weeks I am seeing an increasing amount of articles and communication that speak about the "complexity" of ITIL V3. And this is keeping the ITIL community busy as I recently learned from talking with different people at several
Posted By
david spellman
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What is the difference between a Configuration Management System (CMS) and a Configuration Management Database (CMDB)? This is a question that came up several times in meetings that I had with several different HP customers in multiple industries over
Posted By
david spellman
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I think I’m the first person on my block to order a copy of the newest ITIL v3 book, “The Official Introduction to the ITIL Service Lifecycle.” OK, probably the first in my small town and county as well. Co-authored by HP’s own Jeroen Bronkhorst, I’ve
Posted By
david spellman
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At the end of my recent keynote presentation to the itSMF Poland, the question was asked: "how long does it take to implement ITIL V3?". This is not an uncommon question. I am probably getting this question asked on average two times per month. So I thought
After returning from an excellent vacation last week, I found almost 1000 e-mails with my inbox blocked from receiving more as it was over its size limit. In going through these messages I found a lot of ITIL V3 related questions especially from people
Hi all, Welcome to our ITIL v3 blog. I hope you will find these postings an interesting set of perspectives as we share our experiences in helping to write some of the content for v3 publications and as we start to work with the new material in detail
Welcome to the ITIL V3 Blog. Please allow me use this first post to introduce myself. My name is Jeroen Bronkhorst and I am an ITIL V3 author who joined HP in 1997 and have fulfilled several roles. For the past five years, I have been a global ITSM program
Posted By
david spellman
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