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| For a fast and convenient way to get the
answers you need, search the same database our HP Response Center
engineers use.
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technical knowledge base
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If we've encountered and solved your problem before, the answer is
in our Technical Knowledge Base, which has more than 380,000 technical
documents covering a range of platforms, including HP-UX, MPE/iX, OpenView,
Linux, and major vendors such as Banyan, Cisco, Netscape,
Novell, Oracle, and VeriFone. You can search the knowledge base for troubleshooting content
from the data center to the desktop, from servers and workstations to PC's, printers,
scanners, handhelds, and storage devices.
Our Response Center and R&D engineers continually add new technical documents.
The Technical Knowledge Base offers a list of topics to choose
from. You can also search by keyword, or, if you know the document
you’re looking for, by document ID.
If you don’t find the answer you’re looking for, you may link
(from any level in the Technical Knowledge Base) to the Support Case Manager Enterprise Edition.
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easily connect with hp
engineers
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HP Live is a web-based support tool that enables you to interact
with an HP support specialist online. You can share web browsers and
"chat" in real-time while saving time in resolving problems.
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An HP Live "button" link appears in the ITRC Technical Knowledge Base area, the Patch/Firmware Database, and the Support Case Manger pages. You can access HP Live, while performing a search in these areas or while logging or managing a support case . Depending upon service availability, the HP Live button will appear on the search results pages or on the support case management pages when you are logging or managing your case. To initiate a web collaboration session, click the link and submit the call form with information on your problem. Your call will be routed to a qualified support engineer. (Service availability may vary by region).
A support specialist will then connect to your desktop via the web and contact you by either web chat or phone. You and the support specialist can share views of each other's web browser. This interactive session enables visual references to the ITRC web site, key documents, or shared data and knowledge. (To use HP Live, you must own a valid support agreement. HP live availability depends on your region or country. HP Live is not available in Japan or the Asia Pacific region. If your region or country supports HP Live, the link will appear during the normal business hours. )
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knowledge trees for hardware support
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Knowledge Trees interactively guide you to solutions to common problems and questions. You reach solutions by traversing the Knowledge Trees for the particular knowledge domain you choose, for hardware such as HP 9000 Servers, HP 9000 Workstations, Mass Storage, HP NetServers, TFT Monitors, and software like HP-UX, Windows and MPE. At every level, Knowledge Trees offer a search function to find a solution or any tree position that matches your query.
At any time, you may terminate the navigation and submit a prequalified case instead. The current navigation path is appended to the case documentation of the Support Case Manager Enterprise Edition. Your opinion counts. HP engineers carefully monitor your document feedback to keep this content fresh and current. Your comments guide us in creating new content and features. Just use the feedback link on the bottom of every Knowledge Trees page.
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subscriptions
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| Subscribe to
our Support and Security Information Digests through Subscriber's Choice to receive proactive notifications
by e-mail about HP and Compaq products, including patch notifications, firmware updates, security bulletins, technical tips, and driver and software updates relevant to your products.
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printable version
