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Use Support Case Manager Enterprise Edition (SCM) to submit software and hardware
questions directly to the HP Solution Center for HP and Compaq products.
In two clicks from the Maintenance and Support page, the ITRC supplies a form on
which you describe a problem, rate its impact on your business (
low to critical), and give us contact information.
In addition to describing your problem in the comments field when you submit a software
or hardware case, you can now attach files such as error logs or system dumps
to assist HP in resolving your problem.
Using Case Manager Enterprise Edition is faster than calling the Solution Center directly because it includes
a pre-qualification process that routes your case to the engineer best qualified to answer your
question.
You get the added benefit of viewing the status of each question you submit on the Case Summary page(even the cases you submit by telephone).
You can select from several options to customize the display and can view a combined case summary of your hardware and software calls.
You can also update information and add case details to your case by "adding comments to case". This becomes a note in the case that the HP engineer receives.
You can access the Case Manager Enterprise Edition by going to the ITRC home page and clicking on the Case Manager Enterprise Edition link under Maintenance and Support.
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printable version
