asking questions / finding answers - Compaq products

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in brief

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Use Support Case Manager Enterprise Edition (SCM) to submit software and hardware questions directly to the HP Response Center for HP and Compaq products. In two clicks from the Maintenance and Support page, the ITRC supplies a form on which you describe a problem, rate its impact on your business (low to critical), and give us contact information.

In many cases, using Support Case Manager Enterprise Edition is faster than calling the Solution Center directly because it includes a pre-qualification process that routes your case to the engineer best qualified to answer your question.

You get the added benefit of viewing the status of each question you submit on the Case Summary page (even the cases you submit by telephone). You can select from several options to customize the display and can view a combined case summary of your hardware and software calls. You can also update information and add case details to your case by "adding comments" to case. This becomes a note in the case that the HP engineer receives.